Last updated: 2026-08-15

Refund Policy

As an enterprise-grade service, we strive for operational excellence. If our platform fails to meet your expectations or our SLA, we offer a structured refund process.

1. Eligibility for Refunds

We issue full or partial refunds under the following circumstances:

• SLA Breaches & Technical Failures: If our API experiences significant downtime or if a premium conversion repeatedly fails due to an internal server error.
• Billing Anomalies: Accidental double-charges or systemic errors caused by our Merchant of Record.

2. Non-Refundable Scenarios

Refunds will generally NOT be granted for:

• Buyer's Remorse: Changes of mind after utilizing API credits or heavily using a subscription.
• Poor Input Quality: Failed AI extractions (like OCR) resulting from highly degraded, blurry, or corrupted source files.
• Terms Violation: Accounts suspended due to abuse, reverse-engineering, or violation of our Acceptable Use Policy.

3. How to Request a Refund

To initiate a refund request, please contact our billing department at [email protected] within 14 days of the transaction. Include your Account ID, invoice number, and technical logs (if applicable).